Refund and Returns Policy

Last updated: january 28, 2025

Thank you for shopping with Azmy Co. and Kelvinator Home, a division of Azmy Co. We value your satisfaction and aim to provide a seamless shopping experience.

The following terms apply to any products purchased from Azmy Co or Kelvinator Home.

Interpretation and Definitions

Interpretation

Capitalized words have the meanings assigned to them under the following conditions. These definitions apply whether the terms appear in singular or plural.

Definitions

For the purpose of this Return and Refund Policy:

• Company: Refers to Azmy Co, including its Kelvinator Home division, with its address at 36 Sherif Street, Downtown, Cairo.
• Goods: Refers to the items available for purchase through the Service.
• Orders: Refers to a request placed by You to purchase Goods from Us.
• Service: Refers to the website and other online or offline platforms operated by Azmy Co and Kelvinator Home.
• Website: Refers to Azmy Co and Kelvinator Home, accessible at azmyco.com.
• You: Refers to the individual or entity accessing or using the Service.

Refunds

Your Order Cancellation Rights

You have the right to cancel your Order within 14 days without providing a reason.

• Cancellation Deadline: 14 days from the date You receive the Goods or when a third party (other than the carrier) appointed by You takes possession of the product.
• How to Cancel: Notify us of your decision through:
  • Phone: 01200029581

We will process your refund within 14 days of receiving the returned Goods. Refunds will be made using the same payment method used for the original Order, without any additional fees.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Only regular priced items may be refunded. Sale items cannot be refunded.

Conditions for Returns

Conditions for Returns

To qualify for a return, please ensure:

• The Goods were purchased within the last 14 days.
• The Goods are unused, undamaged, and in their original packaging.

Non-Returnable Goods

Certain Goods cannot be returned, including:

• Customized or personalized items.
• Perishable items or products with expired dates.
• Goods unsealed after delivery for hygiene or health protection reasons.
• Items that, due to their nature, are inseparably mixed with other goods after delivery.

The Company reserves the right to refuse returns that do not meet these conditions.

Note: Only regular-priced Goods are eligible for refunds. Sale items are non-refundable unless prohibited by applicable law.

Returning Goods

You are responsible for the cost and risk of returning Goods. Return items to:
36 Sherif Street, Downtown, Cairo

To avoid loss or damage during transit, we recommend using an insured and trackable mail service. Refunds cannot be issued without proof of return delivery or receipt of the Goods.

Gifts

• If the Goods were marked as a gift at the time of purchase and shipped directly to You, You will receive a gift credit for the value of the return. A gift certificate will be sent once the returned item is received.
• If the Goods were not marked as a gift, or the gift giver had the Order shipped to themselves, the refund will be issued to the gift giver.

Contact Us

For questions about our Return and Refund Policy, feel free to reach out:

• Phone: 01200029581

This policy applies to all purchases made through Azmy Co and Kelvinator Home. We appreciate your trust in us and are here to help ensure your shopping experience is worry-free.